Order Acceptance Policy

Receipt of an electronic order and/or issuance of an order number does not constitute the acceptance of an order by Safe-Card ID Services. All orders received are subject to verification of customer information and payment method prior to actual order acceptance. We reserve the right to decline or discontinue business with any client for any reason. First-time credit-card buyers will be subject to stringent anti-fraud checks prior to card use or acceptance, and may be required to provide additional identifying information prior to order acceptance and shipment. We do not accept orders charged to credit-cards issued by, or billed to institutions or individuals located outside the United States. For orders shipped to locations outside of the United States, whether directly or via freight forwarders or consolidators, the only accepted form of payment is good/settled funds in advance of shipment. Bank wire instructions will be provided upon request. Customers wishing to pay by check must have pre-established Net-30 terms in place with Safe-Card ID Services, or mail check for full payment, and have said check clear, in advance or any shipment.

Customer Information

Please provide complete and correct shipping address information, including business name, building numbers and suite designations. Please check all order details and shipping information before submitting your final order. Any items left at the door of a business or residence are the responsibility of the customer.

If incorrect shipping information is provided by the client, Safe-Card ID Services will apply an address correction fee of at least $15, and up to the actual amount charged by any shipping vendor if re-routing of an in-transit item is required. Additionally, client is responsible for any additional shipping costs incurred, if re-delivering items to a different or corrected address.

Changes to the shipping address after the order has been processed may result in additional handling and delays in delivery. We are not responsible for any extra charges or delays as a result of changes made by the customer, or due to incorrection information provided at the time of the order.

Additional Shipping Information & Policies

Our usual shipping method is UPS Ground. UPS' commercial or ground-rates will apply, depending on UPS' determination of such based on shipping address. Shipping charges will be pre-paid and added to orders, and will include a $5.00 per-order handling charge. Use of client's own and preferred shipping account (3rd-party or recipient/collect billing) can be accommodated upon request when we ship direct from our facilities, however the $5.00 per-order handling fee will still apply. When shipping direct to clients from distributor warehouses or manufacturing sites, use of client's preferred shipping accounts is not permitted due to distributor & manufacturer policies. In such cases, we will pre-pay and add normal shipping & handling fees to client invoices.

Returned Check Policy

Checks returned for any reason will result in an additional charge of $35.00.

Sales Tax Policy

Safe-Card ID Services is required to collect and remit State and local sales taxes for orders shipped to addresses within the State of North Carolina. For sales to resellers or distributors, North Carolina sales and use taxes can by removed by providing us with a copy of a current and valid Resale Certificate via fax or email.

At this time, we do not collect or remit sales taxes for orders shipped to other states, or to locations outside of the United States. Customers shipping to such addresses will be directly responsible to calculate and remit any applicable sales or use taxes directly with their local taxing authorities, as may be applicable.

Shipping Information

All orders placed via www.safecardid.com are processed and dispatched within one business day, wherever possible. All non-custom products are shipped within 4-7 business days from the date of order receipt. Please allow 7-10 days from your order-date for delivery. Expedited shipping is available at extra expense if your requirements demand faster receipt.

Orders for out-of-stock items, and that are expected to be back in-stock within 1 week will be billed upon order receipt. Such orders will be given the highest priority for processing, and will ship as soon as new stock is received.

Note that, in order to expedite order fulfillment, we reserve the right to ship directly from product manufacturers or distributors. This may result in any given order being fulfilled with multiple shipments, and potentially arriving on different dates, or via different shipping carriers. Customer is responsible for incremental shipping costs, if any.

Returns

Products returned by customer are subject to a restocking fee of 20% of the product price paid.

Other terms and exceptions:

• Returns are accepted only with a valid returned-merchandise authorization (RMA) issued by Safe-Card ID Services. Customer can obtain a RMA by calling toll-free (+1 888.485.4696) or via email to safecard@safecardid.com.
• Returns are not accepted after 30 days from date of receipt by customer.
• Except in the case of receipt of goods damaged in transit, original and return shipping costs are the responsibility of the customer, and are not refundable.
• Any product returned under an issued RMA must be unopened, unused, and in factory-sealed packaging. All items and documentation originally included with any product sold must be returned to receive allowable credit. Returns not meeting these requirements will be assessed additional re-stocking fees, up to the full value of the item(s) returned.
  
• Software cannot be returned for any reason. Customer is responsible for ensuring the correct software product is ordered prior to purchase. If in-doubt, customer should contact Safe-Card ID Services for assistance via phone or email, and in advance of any order placement.
• Open items, such as cards, ribbons & cleaning kits, cannot be returned for any reason.
• Custom items, including proximity access cards or devices, and custom printed cards, cannot be returned.

Return Procedures:

• Contact Safe-Card ID Services within 30 days of product receipt for an RMA number. Returned products must be received at Safe-Card ID within 15 days of issuance of an RMA. Duplicate RMA numbers cannot be provided.
• Clearly indicate the RMA number on a separate piece of letterhead enclosed with your return product.  No markings are to be made on any original packaging.
• Please choose a shipping carrier (i.e. - UPS or FedEx) that provides insurance and tracking information for your product.  We cannot be responsible for product that does not arrive at Safe-Card ID Services, or products that are damaged in transit.
• All original packaging, including instructions, CDs, cables, power supplies, cords, etc., must be returned unopened and undamaged. Product must be received as new, unused, and in factory sealed packaging.
• After receipt and inspection, appropriate credit will be provided, normally in the method original payment was received.

Defective Merchandise

If you receive defective or damaged products, contact Safe-Card ID Services immediately for assistance with replacement.

Repairs, Storage and Abandoned Equipment

Safe-Card ID Services is an authorized repair center for ID-card printers and peripheral modules. As such, we receive equipment in need of repair. Upon receipt of any such items, we will acknowledge our receipt in a timely fashion. We will also provide estimates of repair costs in a timely manner or, if pre-approved for repairs, will complete them as quickly as is practical. No equipment will be released for return shipping without payment or payment approval on approved credit. Any equipment submitted to Safe-Card ID Services for which return shipping and/or agreed repair costs have not been paid will be stored for up to 60 days, to allow clients ample opportunity to effect payment. If, after 60 days, payment is not received, any such equipment, whether repaired or not, will be considered abandoned and then the property of Safe-Card ID Services. Once any item becomes the property of Safe-Card ID Services, it may be disposed of in any manner.

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