Following is a question received from our technical support response team:

Question:

My Fargo DTC400 printer will jam frequently during print jobs. We need to know what to do to eliminate this error.

Answer:

The DTC400 has an O-ring that drives the card feed rollers. There has been frequent issues with older models of Fargo DTC400 printers where the o ring has stretched or broken. Issues with the O-ring cause irregular feed roller issues, ribbon breakage or misalignment of print registration.

The first step is to do a ribbon sensor calibration. This can be done through your print driver using the directions in our link.

If the problem persists, the DTC400 came with a two year manufacturer warranty that may still provide repair assistance. Contact your solutions provider for technical assistance or the Fargo Technical Support line at 800-459-5636 for specific repair information.

For additional information about the Fargo DTC400e, Persona C30e or other Fargo printers, let our id card experts provide you with a free consultation.