Tag Archives: Fargo Printer

Fargo DTC400 Printer Jam

DTC400

Following is a question received from our technical support response team:

Question:

My Fargo DTC400 printer will jam frequently during print jobs. We need to know what to do to eliminate this error.

Answer:

The DTC400 has an O-ring that drives the card feed rollers. There has been frequent issues with older models of Fargo DTC400 printers where the o ring has stretched or broken. Issues with the O-ring cause irregular feed roller issues, ribbon breakage or misalignment of print registration.

The first step is to do a ribbon sensor calibration. This can be done through your print driver using the directions in our link.

If the problem persists, the DTC400 came with a two year manufacturer warranty that may still provide repair assistance. Contact your solutions provider for technical assistance or the Fargo Technical Support line at 800-459-5636 for specific repair information.

For additional information about the Fargo DTC400e, Persona C30e or other Fargo printers, let our id card experts provide you with a free consultation.

Card Feed Error on a DTC525 and DTC 550 Printer

Fargo Fargo DTC550

When printing PVC cards with a Fargo DTC525 card printer or a Fargo DTC550 card printer, the LCD screen may display that a card feed error has occurred when a print job stops printing cards. Steps to follow to correct the card feed error and continue card printing are as follows:

1. Clean the printer with a printer cleaning kit. Make sure that all of the rollers are cleaned well.

2. Check and replace the card cleaner roller that is attached to the blue cleaner roller cartridge. This is located in the inside right hand side of the printer. Make sure that the cleaner roller cartridge is seated all the way down into the the slot.

3. Check your PVC cards for extensive static that can cause the cards to stick together and not feed properly.

4. Make sure the card thickness gauge on the right hand side of the card hopper is set to the proper card thickness for the cards you are using.

For information about the Fargo DTC550 or other Fargo printers, contact us for a free consultation at 888-485-4696.

Calibrate a Ribbon Sensor – Fargo DTC400 – Persona C30 – Fargo DTC300

How to Calibrate a Ribbon Sensor for the Fargo DTC400 printers, the Persona C30 printers and the Fargo DTC300 series printers.

1. Go to the start button on the lower left corner of your computer screen.

2. Click on Printers and Faxes.

3. RIGHT click on your printer and select printing preferences.

4. At the top of the screen, select the tab that says calibrate.

5. Click on the button half way down on the right that says sensors.

6. Follow the directions on the screen.

For information about the Persona C30e , Fargo DTC400e or other Fargo printers, contact us for a free consultation at 888-485-4696.

Fargo HDP600 – Technical Resources and Support

Needing to get technical assistance with your Fargo HDP600 printer? Many of the resources you need, such as current drivers and firmware, are easily found on the Fargo technical resources site.

The following items can be downloaded from Fargo’s website:

Printer Drivers:

  • HDP600 Driver Windows2000/XP/2003

Printer Firmware:

  • Fargo HDP600 firmware
  • Ethernet firmware

User Guides

Diagnostic Tools:

  • Workbench – This download has security, diagnostic and firmware upgrades. This ulitity provides the access to develop a password controlled access to your computer, obtain sample Fargo cards, and find printer and print ribbon information.

Visit the Fargo technical support page to locate the items needed.

For information about or other Fargo printers and photo id card systems, contact us for a free consultation at 888-485-4696.

Fargo DTC550 – Technical Resouces and Support

Fargo Fargo DTC550

Needt technical assistance with your Fargo DTC550 printer? Many of the resources you need, such as current drivers and firmware, are easily found on the Fargo technical resources site.

The following items are currently available for download:

Printer Drivers:

  • DTC550 Driver Windows2000/XP/2003

Printer Firmware:

  • Fargo DTC550 firmware

User Guides

Diagnostic Tools:

  • Workbench – This is a utility that provides security, diagnostic and firmware upgrades. With this download is the ability to develop password controlled access to your computer, locate sample Fargo cards, and obtain printer and ribbon information.

Visit the Fargo technical support page to locate the items needed.

For information about the Fargo DTC550 or other Fargo printers, contact us for a free consultation at 888-485-4696.

Fargo HDP5000 – Technical Support Resources

Fargo HDP5000

Do you need technical support for your Fargo HPD5000 or HDPii printer? Safe-Card ID Services is an authorized dealer and support center for the full Fargo printer line. There are many things you can do yourself to investigate and resolve issues. We always recommend you check for and apply any updates to the printer’s device drivers and embedded firmware. In addition, the  printer reference guides provide a wealth of information on the use and maintenance of these devices. Fortunately, Fargo makes these easy to locate, especially through the Fargo Workbench Utility. These items and more can be found and easily downloaded from the support pages at the manufacturer’s website.

Printer Drivers & Firmware:

By visiting the HID Global Drivers & Downloads page, you can download current drivers and firmware for your HDP5000 and HDPii printers. To do so, select the Fargo brand and appropriate printer from the dropdown menus at the top of the page.

User Guide

You can access the user guide for the Fargo HDP5000 and HDPii printers here. This guide contains detailed information about the printers and their use.

Fargo Workbench Utility

Fargo Workbench Utility is a free utility that provides security, diagnostic and firmware upgrades. Through this utility, you can set password-controlled access to your printer, locate and print sample cards, and access printer and ribbon information. We also recommend that you use the built-in Update Manager to check for and apply printer driver and firmware updates for all current, and many legacy, Fargo printers. For more information about how to use the Fargo Workbench Utility to maintain your printer’s driver and firmware, visit our how-to post.

Call Us!

For other technical or support issues with Fargo HDP5000 & HDPii printers, or any other Fargo printers, contact us for a free consultation at +1 888.485.4696. As an authorized Fargo dealer and support center, our experts can assist with a variety of technical issues. We look forward to hearing from you!

Fargo HDP 5000 Printer – Laminating Both Sides of the ID Badge

Fargo 5000

The Fargo HDP 5000 printer is the fastest and most efficient Fargo HDP printer.  One of the features of this id card printer is that both sides of the PVC id card can be laminated. To laminate both front and back of the card, the printer must have dual side printing capabilities.

If you choose the option of a dual sided laminator, the printer will print the card and laminate the front of the card to your specification.  Then it will laminate the back of the card using the same laminate or a different style.

If you choose the option of a single sided laminator, the printer will use the flipper feature of the printer to flip the id card after it has laminated the first side and also laminate the back side of the card.  The disadvantages of using a single side laminator module is that the card making process is slower is speed.  It also limits the card producer to use the same laminate material on the front and back of the card.

For an individual consultation regarding the requirements of your card job, please contact one of our Fargo printer experts about which id card printer would be best for you.  Our toll free number is 888-485-4696.

 

Fargo Printer – Upgrading Firmware

Fargo ID card printers have software loaded into the printer that run the motor, printhead and so forth. At times, you may be required to update the firmware into the printer as new versions of the firmware are released.

To update the printer firmware, the best method of getting the corrected and/or updated version is to visit www.fargosupport.com. When on this site, you can either use the Fargo Diagnostics Utility or the new Fargo Workbench to load the needed file into the printer.

If you need additional assistance for a Safe-Card ID printer manufactured by Fargo, contact a technical support representative at 888-485-4696.

Our website contains additional information about Fargo printers.  A free consultation regarding an id card printer that would meet your job specifications can be yours by calling toll free 888-485-4696.