Tag Archives: Evolis Technical Support

Evolis Pebble – Setting the Correct Ribbon Settings

Evolis Pebble 4

The majority of people who print ID badges set the system up for the single badge design and are good to go. Other groups have various cards designs for various applications. Some of these cards may be full color and other cards may be single color. To save on costs, the single color cards can be printed using a single color ribbon and a ribbon change is made when switching from the single color to a multi color card.

If your cards are not printing correctly after switching out the ribbon, follow the following steps on your PC to adjust the printer and software to the new ribbon selection.

    • 1. Go to your computer start button.
      2. Select printers and faxes
      3. Select the Evolis Pebble and right click.
      4. Select printing preferences.
      5. On the graphic tab, the first selecton is “ribbon”. Select the correct ribbon for your new printing job. Click “Set Ribbon.” Click “Ok.”

When you open your ID card software, check the printer settings. Make sure that your ribbon selection is the same as the one you set in the printer driver.

For information about ID card printers or specific Evolis printers, contact us for a free consultation at 888-485-4696.

Evolis Quantum – Image is Printing in Reverse

Following is a question and answer from our technical support response team:

Question:

Infrequently, but enough to be a bother, my Evolis Quantum has flipped the image it was printing all by itself. Without doing anything technical to the printer, the image flips back by itself. The image flip seems to occur every 75 to 100 cards. What can we do to fix this problem.

Answer:

The first step we would recommend is to update your printer firmware and print driver for the proper operating system that you are using. Updated firmware and print drivers are available on the evolis website .

Test your print job again. If the problem persists, contact your solutions provider for support.

For more information about Evolis ID card printers, visit our Evolis Tattoo, Evolis Pebble, Evolis Dualys, Evolis Quantum or Evolis Securion product pages. For a free consultation regarding what printer would be the best fit for your application, contact us toll free at 888-485-4696.