Tag Archives: dualys

Evolis Pebble or Dualys – Printer Won’t Feed A Card

Here’s a problem that occasionally is presented to our technical staff: An Evolis Pebble or Evolis Dualys printer won’t feed a card.

Most Likely Causes when a Printer Won’t Feed a Card:

Evolis printer won't feed a card

Evolis Dualys3

  1. Printer needs a cleaning
  2. Cards sticking together
  3. Thickness gauge set too narrow
  4. Hopper not completely inserted
  5. Cards not loaded properly in hopper
  6. Worn card input roller

More details and suggested steps for resolution:

  1. Needs cleaning: As you use the printer, with each new card inserted, minuscule amounts of dust, lint, and card-manufacturing remnants go into the printer with the card. The printer transport rollers are sticky or tacky to the touch specifically so they can move the card forwards and back during printing. Over time, these contaminants adhere to the rollers which can make them slip on glossy card surfaces. Each cleaning of the printer should consist of using an IPA alcohol impregnated cleaning card, followed by an IPA soaked cleaning wipe, and then finally a pass on the print-head with an IPA alcohol foam-tipped swab. These items are included with a standard Evolis UltraClean Cleaning kit #A5021.
  2. Card sticking together:  This can occur for a variety of reasons, but the most common is static cling. Yes, the force of nature that makes your socks stick to your dress in a dryer, can make PVC cards stick to one-another. If the static bond is stronger that the force imparted on the card by the transport roller, then the printer won’t feed a card. Fortunately, you need only to break the static bond to get things going again. Handling the cards only by their edges, manually separate and shuffle the cards, then reinsert them in the card hopper. The mere act of separating them will dissipate the charge and the cards should feed normally.
  3. The card-thickness gauge is manually set, and is located just behind the top cover of the printer – between it and the card-hopper. There are a series of graduation marks on the gauge. Slide it right or left to set a thickness appropriate for your cards. We recommend setting the gauge to a thickness just a bit larger than your cards. So, if you’re using standard 30-mil cards, set the gauge to about 32-33. Setting this properly ensures cards will be pulled more consistently, should they have slight warping or are slightly thicker than normal.
  4. If the card input hopper is not fully seated, it can also cause mis-feeds or no feed at all. Remove the card hopper, check for and clear any obstructions, then re-seat the card hopper. Press down firmly to ensure it is seated fully.
  5. If the card hopper is not loaded properly, cards will not feed into the printer. Remove the card hopper, then remove and re-insert the cards to ensure they are placed properly. This is also a good time to check for any card static-cling issues, as in #2, above.
  6. Last, but not least, you could have a worn card intake roller. With age and use, the input and transport rollers of all card printers are subject to wear and degradation. The rollers will become hard and slick over time, making it difficult for them to do their jobs. They CAN be replaced, but the labor-portion of such a repair can be very high. This is because it requires the full disassembly and reassembly of the afflicted printer. Contact our service department for more information, should this be the case.

Need more info?

For more information about Evolis card printers – the Evolis Pebble or the Evolis Dualys, contact our ID-card experts toll-free at +1 888.485.4696 (from the US or Canada), or +1 704.535.5200 (elsewhere).

Evolis Dualys – Warning Light is Blinking

Evolis Dualys
If your Evolis Dualys printer will not print, you may notice that there is a warning light on. The light appears to be an orange or yellow triangle that is lit up.

When this light is on, the first thing to do is to check and make sure that the exit hopper is pushed all the way down and is in place.

When the hopper is placed correctly in the printer, the warning light should turn off. The printer should also resume printing.

For additional information about the Evolis Dualys ID card printer, contact our ID card experts toll free at 888-485-4696,

Evolis Dualys Warning Light Stays On

Evolis Dualys

If your Evolis Dualys caution light is staying on and the printer will not print, here is what you should do.

1. Check that the printer is plugged in correctly and the power button is lit up.
2. Check to make sure that the exit hopper tray is pulled all the way out and snapped into the correct place.
3. Unplug the power source and wait 10 seconds.
4. Plug the printer back into the power and check to see if the warning light has gone off.

The steps above should allow your Evolis Dualys to begin printing again.

Evolis Dualys 3 Printer – Install a Print Ribbon

This video demonstrates how to install a print ribbon in the Evolis Dualys 3 ID card .

How to Install a Print Ribbon in the Evolis Dualys 3 ID Card Printer

1. Open the top cover.
2. Place the ribbon in the printer with the supply side to the right.
3. Close the top cover.

Safe-Card ID Services offers free phone support to our clients, so call 704-535-5200 to speak with one of our technicians.

Evolis Printers – How to Clean the Rollers

When cleaning the Evolis printers, it is good to clean the rollers at the same time that a cleaning card is used to clean the inside of the printer.  Following are the steps to cleaning the roller in your Evolis printer.

1.  Open the Evolis printer cover.

2.  Remove the print ribbon.

3.  Remove the cleaning roller from the printer.

4.  Take a new cleaning cloth and eliminate dirt and dust on the roller by rubbing the cloth gently across the surface of the roller.

5.  Place the roller back into the printer when it is dry.

6.  Return the print ribbon back into the ribbon spindles.

7.  Close the cover.

As always, our technicians are available for assistance at 704-535-5200; we look forward to hearing from you!

Evolis Printers – How to Clean the Evolis Printer

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To keep your Evolis printer running smoothly, it is recommended that the internal parts of the printer be cleaned about every 1,000 prints.   The cleaning light will light on the printer when the recommended cards have run through the printer and cleaning is due. Following are the recommended steps to clean the ID card printers.

1.  Turn the printer on.

2.  Open the printer cover.

3.  Remove the print ribbon.

4.  Close the cover.

5.  Open a new Evolis cleaning card.

6.  Remove PVC cards from the card feeder and insert the cleaning card into the feeder.

7.  Adjust the card thickness to the maximum position.

8.  Place the feeder back into the printer.

9.  Press the green button on the control panel for a few seconds and the cleaning will begin.

10.  The cleaning card will eject.

For more information about Evolis ID card printers, visit our Evolis Tattoo, Evolis Pebble, Evolis Dualys, Evolis Quantum or Evolis Securion product pages. For a free consultation regarding what printer would be the best fit for your application, contact us toll free at 888-485-4696.

Evolis Card Printers – How to Install a Print Ribbon

Pebble

When putting a new ribbon into your Evolis ID card printer, it is important to install the correct ribbon in the right format to make card printing easy.

Make sure that you have the correct ribbon for the card you will be printing. A full color single side print will require a YMCKO print ribbon. A full color dual sided card will need a YMCKOK print ribbon to print both front and back of the card in the single pass. The printer used must also be able to print dual sided cards.

First, gently pull the adhesive tape holding the ribbon off.

Open the printer cover and place the ribbon correctly into the ribbon spindle. Follow the pictured instructions on the printer to determine what spool goes into each spindle.

Close the printer lid. The ribbon will automatically synchronize and be ready to print a card.

For more information about Evolis ID card printers, visit our Evolis Tattoo, Evolis Pebble, Evolis Dualys, Evolis Quantum or Evolis Securion product pages. For a free consultation regarding what printer would be the best fit for your application, contact us toll free at 888-485-4696.