Below you will find a video illustrating the correct way to complete a routine print-head cleaning using a cleaning card on the Evolis Primacy ID card printer.

1.  Open the top printer lid.
2.  Remove the print cartridge.
3.  Close the printer lid.
4.  Open the cardstock hopper and remove the cards.
5.  Shift the card thickness gauge to the right (“Max”).
6.  Put the cleaning card in the card input area.
7.  Turn the cleaning cycle on.
8.  Remove the cleaning card from the card output hopper.
9.  Open the top printer lid.
10. Replace the print cartridge.
11. Close the lid.
12. Open the card-stock hopper and load with your standard cards.
13. Shift the card thickness gauge to the correct card thickness for your cards.
14. Close the hopper.

Contact our ID card experts at 704-535-5200 for Evolis Primacy supplies and information.

Following is a video of cleaning instructions illustrating how to properly clean the Evolis Primacy printer using an Evolis cleaning kit.

1. Open the lid on the top of the printer.
2. Remove the print ribbon.
3. Close the lid.
4. Open the card intake hopper.
5. Remove cardstock.
6. Shift the card thickness guage all the way to the right.
7. Open a cleaning T card.
8. Push the printer on button.
9. Insert the T card in the place where cards enter the printer.
10.When the strip ejects, place a cleaning card in the cardstock intake area.
11.When finished, the card will eject in the output hopper.
12.Open the lid on the top of the printer.
13.Replace the ribbon removed in step 2.
14.Close the lid.
15.Open the card hopper and replace the cardstock.
16.Shift the card thickness guage to the correct thickness for your cards.
17.Close the card hopper.

 For information about the Evolis Primacy printer, our ID experts are available toll free at 888-485-4696.