Following is a question received from our technical support response team:

Question:

We have a Fargo DTC525 printer. The PVC cards we use do not feed off of the hopper. What steps do we take?

Answer:

Make sure that your hopper card thickness gauge (located on the right side of the hopper) is set to 30 ml or above if you are using standard 30 ml PVC cards.

It is also recommended that you clean the printer with a Fargo printer cleaning kit for this printer.

Also check to make sure to check your PVC cards. Sometimes they have too much static and can stick together not allowing them to feed. Fan the cards before placing them back in the hopper to make sure they are not sticking. In this process, try not to touch the printing surface of the cards as oils from skin will cause defective printing results.

If the problem persists, contact your solutions provider for technical assistance or the Fargo Technical Support line at 800-459-5636 for specific repair information.

For additional information about the current Fargo printer models, let our ID card experts provide you with a free consultation.