It is common for our technical staff to hear a customer call and wonder why there is a white clear line across the ID cards that they are printing with their ID card printer. Following are pictures of two types of white lines on printed ID cards.

The white line in the above picture across the card is wide and is caused by physical damage to the printhead.

The light thin straight line across the card is normally caused by a bad pixel in the printhead. Although a line this thin can be caused by a damaged printhead, it is usually due to a burned out pixel.

To correct either of these problems, the printhead assembly needs to be replaced. For information about Fargo printer printhead replacements with the Fargo DTC550 or other Fargo printer models, contact our ID card experts at 888-485-4696.