Category Archives: Fargo Printer

Fargo DTC400 Printer Jam

DTC400

Following is a question received from our technical support response team:

Question:

My Fargo DTC400 printer will jam frequently during print jobs. We need to know what to do to eliminate this error.

Answer:

The DTC400 has an O-ring that drives the card feed rollers. There has been frequent issues with older models of Fargo DTC400 printers where the o ring has stretched or broken. Issues with the O-ring cause irregular feed roller issues, ribbon breakage or misalignment of print registration.

The first step is to do a ribbon sensor calibration. This can be done through your print driver using the directions in our link.

If the problem persists, the DTC400 came with a two year manufacturer warranty that may still provide repair assistance. Contact your solutions provider for technical assistance or the Fargo Technical Support line at 800-459-5636 for specific repair information.

For additional information about the Fargo DTC400e, Persona C30e or other Fargo printers, let our id card experts provide you with a free consultation.

Fargo Replacement Printhead Warranty

Fargo Printhead

Fargo ID card printers use a printhead to burn color onto the PVC card as it passes through the printer. This process produces the colorful identification cards and membership cards that you carry in your wallet.

Occasionally, it is necessary to replace the printhead. You will often need to replace the printhead when you see a small white horizontal line consistently in your printed cards.

The replacement printhead as a one year limited warranty. The replacement warranty is subject to review by Fargo Electronics Technical Support Team.

This means that the printhead would need to be returned to Fargo by way of an RMA. If they deem that the printhead was internally defective, they warranty the part. Shipping charges are the responsibility of the customer.

If you have additional questions about this warranty or other card printer questions, contact our id card experts toll free at 888-485-4696. For additional information about the Fargo DTC400e, Persona C30e or other Fargo printers, let our ID card experts provide you with a free consultation.

Card Feed Error on a DTC525 and DTC 550 Printer

Fargo Fargo DTC550

When printing PVC cards with a Fargo DTC525 card printer or a Fargo DTC550 card printer, the LCD screen may display that a card feed error has occurred when a print job stops printing cards. Steps to follow to correct the card feed error and continue card printing are as follows:

1. Clean the printer with a printer cleaning kit. Make sure that all of the rollers are cleaned well.

2. Check and replace the card cleaner roller that is attached to the blue cleaner roller cartridge. This is located in the inside right hand side of the printer. Make sure that the cleaner roller cartridge is seated all the way down into the the slot.

3. Check your PVC cards for extensive static that can cause the cards to stick together and not feed properly.

4. Make sure the card thickness gauge on the right hand side of the card hopper is set to the proper card thickness for the cards you are using.

For information about the Fargo DTC550 or other Fargo printers, contact us for a free consultation at 888-485-4696.

Fargo HDP600 – Technical Resources and Support

Needing to get technical assistance with your Fargo HDP600 printer? Many of the resources you need, such as current drivers and firmware, are easily found on the Fargo technical resources site.

The following items can be downloaded from Fargo’s website:

Printer Drivers:

  • HDP600 Driver Windows2000/XP/2003

Printer Firmware:

  • Fargo HDP600 firmware
  • Ethernet firmware

User Guides

Diagnostic Tools:

  • Workbench – This download has security, diagnostic and firmware upgrades. This ulitity provides the access to develop a password controlled access to your computer, obtain sample Fargo cards, and find printer and print ribbon information.

Visit the Fargo technical support page to locate the items needed.

For information about or other Fargo printers and photo id card systems, contact us for a free consultation at 888-485-4696.

Fargo DTC400e – Technical Resources and Support

Fargo Fargo DTC400e

Need technical assistance with your Fargo DTC550 printer? Many of the resources you need, such as current drivers and firmware, are easily found on the Fargo technical resources site.

The following items are currently available for download:

Printer Drivers:

  • DTC400e LINUX
  • DTC400e Driver Windows2000/XP/

Printer Firmware:

  • Fargo DTC400e firmware
  • Ethernet firmware

User Guides

Diagnostic Tools:

  • Workbench – This is a utility that provides security, diagnostic and firmware upgrades. With this download is the ability to develop password controlled access to your computer, locate sample Fargo cards, and obtain printer and ribbon information.

Visit the Fargo technical support page to locate the above items.

For additional information about the Fargo DTC400e or other Fargo printers, let our id card experts provide you with a free consultation.

Fargo DTC550 – Technical Resouces and Support

Fargo Fargo DTC550

Needt technical assistance with your Fargo DTC550 printer? Many of the resources you need, such as current drivers and firmware, are easily found on the Fargo technical resources site.

The following items are currently available for download:

Printer Drivers:

  • DTC550 Driver Windows2000/XP/2003

Printer Firmware:

  • Fargo DTC550 firmware

User Guides

Diagnostic Tools:

  • Workbench – This is a utility that provides security, diagnostic and firmware upgrades. With this download is the ability to develop password controlled access to your computer, locate sample Fargo cards, and obtain printer and ribbon information.

Visit the Fargo technical support page to locate the items needed.

For information about the Fargo DTC550 or other Fargo printers, contact us for a free consultation at 888-485-4696.

Fargo HDP5000 – Technical Support Resources

Fargo HDP5000

Do you need technical support for your Fargo HPD5000 or HDPii printer? Safe-Card ID Services is an authorized dealer and support center for the full Fargo printer line. There are many things you can do yourself to investigate and resolve issues. We always recommend you check for and apply any updates to the printer’s device drivers and embedded firmware. In addition, the  printer reference guides provide a wealth of information on the use and maintenance of these devices. Fortunately, Fargo makes these easy to locate, especially through the Fargo Workbench Utility. These items and more can be found and easily downloaded from the support pages at the manufacturer’s website.

Printer Drivers & Firmware:

By visiting the HID Global Drivers & Downloads page, you can download current drivers and firmware for your HDP5000 and HDPii printers. To do so, select the Fargo brand and appropriate printer from the dropdown menus at the top of the page.

User Guide

You can access the user guide for the Fargo HDP5000 and HDPii printers here. This guide contains detailed information about the printers and their use.

Fargo Workbench Utility

Fargo Workbench Utility is a free utility that provides security, diagnostic and firmware upgrades. Through this utility, you can set password-controlled access to your printer, locate and print sample cards, and access printer and ribbon information. We also recommend that you use the built-in Update Manager to check for and apply printer driver and firmware updates for all current, and many legacy, Fargo printers. For more information about how to use the Fargo Workbench Utility to maintain your printer’s driver and firmware, visit our how-to post.

Call Us!

For other technical or support issues with Fargo HDP5000 & HDPii printers, or any other Fargo printers, contact us for a free consultation at +1 888.485.4696. As an authorized Fargo dealer and support center, our experts can assist with a variety of technical issues. We look forward to hearing from you!

Persona C30e Technical Support Resouces

Persona C30e

Needing to get technical assistance with your Persona C30e printer? Many of the resouces you need, such as current drivers and firmware, can be found and easly downloaded.

The following items are currently available for download:

Printer Drivers:

  • Linux driver
  • Driver windows

Printer Firmware:

  • Persona C30e firmware
  • Ethernet firmware

User Guide

Diagnostic Tools:

  • Workbench – This is a utility that provides security, diagnostic and firmware upgrades. You can construct password controlled access to your printer, find Fargo sample cards and access key printer and ribbon information.

Visit the Fargo technical support page to locate the items needed.

For information about the Persona C30e or other Fargo printers, contact us for a free consultation at 888-485-4696.

Four steps to purchasing the best id card printer

Choosing an ID card printer can give a purchaser analysis paralysis. Today’s printer models are many and have optional modules and add-ons that allow from basic to advanced, secure ID cards.

The answer to the following five basic questions will narrow the quest for choosing the right card printer for your organizational needs.

1. Will the ID card need printing on a single side of the card or both sides of the card?

Single side printing of ID cards is the most common printing method. Basic ID cards typically include a cardholder’s picture, name, and title entered into a template with the company logo. Cards printed on both sides are printed on a dual sided printer. These printers print the front side of the card and then internally flip the card and print the back side before card extraction from the printer. If budget is an issue and a single side printer must be purchased, it is possible to print the front side of the card and then manually reinsert the card to be printed with the layout of the back of the badge.

2. Will the ID card need to be printed in full color?

Printers can print in monochrome or full color. The requirements of the organization will determine which capability is needed.

3. Will data need to be encoded into the card?

ID cards have become multipurpose cards in many organizations. In addition to identification needs, companies and groups often need to integrate their card with technology to open doors or transmit information to various in house systems. Specialized cards can be purchased that will allow for data to be encoded into the card for specific applications. Printer modules available can provide the data encoding capability needed.

4. Will a high level of security need to be maintained with the card?

The nature of some organizations require an additional level of security to be added to their badge. Badge duplication is a hazard to any organization, but is detrimental to highly secure areas and organizations. In stock or custom holograms may be needed to provide an additional layer of uniqueness and security to badges. Modules to place holograms on the badge are available on various models of printers.

5. Will the badges be printed from a stand alone computer or from a network?

Badges that need to be printed from larger corporations are often easily managed from a network of authorized users in various locations. Ethernet capabilities are available on many of today’s ID card printer systems.

The best way to find the correct ID card printer for your organization is to contact a ID card sales representative. Feel free to contact our representatives toll free at 888-485-4696 for a custom ID card system quote for your organizational requirements.

Fargo HDP 5000 Printer – Laminating Both Sides of the ID Badge

Fargo 5000

The Fargo HDP 5000 printer is the fastest and most efficient Fargo HDP printer.  One of the features of this id card printer is that both sides of the PVC id card can be laminated. To laminate both front and back of the card, the printer must have dual side printing capabilities.

If you choose the option of a dual sided laminator, the printer will print the card and laminate the front of the card to your specification.  Then it will laminate the back of the card using the same laminate or a different style.

If you choose the option of a single sided laminator, the printer will use the flipper feature of the printer to flip the id card after it has laminated the first side and also laminate the back side of the card.  The disadvantages of using a single side laminator module is that the card making process is slower is speed.  It also limits the card producer to use the same laminate material on the front and back of the card.

For an individual consultation regarding the requirements of your card job, please contact one of our Fargo printer experts about which id card printer would be best for you.  Our toll free number is 888-485-4696.