General
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General |
Q: We would like to have ID cards made by
your company. Where do we start?
A: Look at our ID Card Service Bureau page for specific
steps.
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Q: How do I take good photographs for the
ID cards that you will be making for us?
A: Read our web page providing tips on taking
photographs for step by step instructions.
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Q: I found the item I need, but I do not
need the quantity listed in the shopping
cart?
A: Call us at 888-485-4696. We will
provide a price for the item if available in a smaller
quantity.
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Q: How long will it take to ship my order
after submission?
A: Orders are processed and
shipped as quickly as possible after the order and payment is
received. Most items ordered on a typical Monday through
Friday will ship out the same or the next business day
depending on when the order is received.
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Q: I can not find the exact product I am
looking for the the shopping cart?
A: Please
call us at 888-485-4696. We place common items needed in
the shopping cart, but we will be glad to assist you in
finding that difficult to locate item.
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Q: What methods of payment do you
accept?
A: We accept Visa, Master Card and
American Express through our internet shopping cart. If
you wish to place a mail order, you may provide us with a
credit card number, pay by money order or personal
check. You may also order by fax with a credit
card. Fax orders to 704-535-0703. Businesses that use
purchase orders will be gladly accepted upon account
approval. Please contact our office at 888-485-4696 for
details.
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Q: What is your return policy?
A: Products returned may be subject to a restocking fee
of 20%. Returns are accepted for most items within 30
days of delivery for a refund of the item price.
We will also refund the shipping and any handling fees
if the return is a result of our error.
We can not accept returns for any items:
More than 30 days after delivery
Not in its original condition
If damaged or missing parts.
If you receive a damaged, defective or incorrect item,
please click here.
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Q: What is our acceptance of order policy?
A: Receipt of an electronic order and/or
issuance of an order number does not constitute the acceptance
of an order by Safe-Card ID. All orders received are subject to
verification of customer information prior to acceptance of
order. We reserve the right to do or not to do business with
any individual or entity. We do not accept credit card orders
billed to institutions outside the United States, U.S.
territories or Canada.
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Q: Do you have an application for credit?
A: Please contact our sales representatives for steps in setting up your account. If a credit application is needed, please complete the credit application and fax back to our credit specialists for review. Their fax number is 704-535-0703. Our credit representatives or your sales representative will advise you of the credit limit authorized.
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